Refund policy

APPLICABILITY OF POLICY

By agreeing to use the Skol exchanges portal and/or initiating a request for purchase of product(s) on the portal, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on skolonline.com.

Please note that we may, from time to time, change the terms of the policy that govern your return, refund, or cancellation of an order for products on skolonline.com. Every time you wish to use the portal, please check the policy to ensure you understand the terms and conditions that apply at that time.

To place a return/exchange request, click here.

  1. We offer exchanges & returns within 7 days from the date of delivery. Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email, and your order will be picked up by our logistics partner within 24-48 hours.
  2. Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pincode.
  3. Please note that once your order has been received at the warehouse, it will go through a quality check and once approved, your exchange/return query will be processed further.
  4. The estimated delivery of all exchange queries falls between 7 and 10 working days.
  5. If an exchange in size cannot be fulfilled due to the availability of stock, we will make sure to have this exchanged for another product.
  6. For all return orders, refunds will be issued in the form of a credit note once QC on the product has been approved. this will be shared at your registered email address.
  7. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, we won’t proceed forward with the query.
  8. If issues still persist, kindly drop us an email with your name and order id on skolonline@outlook.com. We are available Monday-Saturday between 11:00 am - 7:00 pm. All pending queries will be solved on priority within 24 hours.
  9. Cancellation of orders is only permitted on COD orders, which will be possible if and till the order has not been dispatched from our warehouse.
  10. All prepaid orders are final. We do not offer any cancellations or refunds. Any refunds are issued in the form of gift cards equivalent to the selling/mrp amount, which can be used within 6 (six) months. Gift cards are non-refundable and are only redeemable at our online store. Shipping charges are non-refundable.
  11. An exchange fee of ₹100 will be applicable on all exchange orders.
  12. Note: We offer a 30-day review period for garment issues such as colour bleeding, print cracking, or finishing flaws. If reported within 30 days of purchase, we’ll arrange a pickup and resolve it. Requests after 30days won’t be eligible for replacements or refunds.

EXCHANGE/RETURN OF PRODUCTS:

You may initiate the request for an exchange/return of a product if:

(a) Product does not fit;
(b) Both the product and shipping package have been damaged.
(c) Product is defective;
(d) Parts of the product or accessory are missing;

you can exchange/return the product(s), purchased from us provided the product(s) satisfy below mandatory conditions:

  • The product has not been worn, cleaned, or tampered with by you.
  • The brand tags, original packaging material, and accompanying accessories are intact and not altered, damaged, or discarded by you.
  • The product is not altered, unless proven vendor defect.
  • Return is being initiated against the order under which it was bought, and the product matches our records.
  • There is no foul odour, perfume, stains, dents, scratches, tears, or damage on the product.
  • The product(s), if bought as a set, should be exchanged as the complete set.
  • Products returned should be in unused, undamaged, unwashed, and in a saleable condition.
  • We are satisfied that the product has not been rendered defective or unusable.
  • Returns of purchased products are facilitated through our reverse-logistics partners. On receipt of a request for return of product on skolonline.com and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased products from you.

We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.

CUSTOMER SUPPORT:

Any queries or concerns relating to the return and cancellation may be directed by you to our customer support team, who can be reached

CONTACTED AT: call us at +91 9810059083 or write to us at skolonline@outlook.com.

BLIND BOX:

Please note that all sales are final, and orders must be placed only if you take the chance. blind box are random. You might receive a product you have already purchased. No exchanges or returns on the blind box.

BLIND BOX DISCLAIMER

By placing an order for a blind box, the customer acknowledges and

AGREES TO THE FOLLOWING TERMS:

1. Blind box purchases are final and non-cancellable. The contents of each blind box are randomly curated and are not disclosed before shipment. Customers may receive products they already own or have purchased in the past.

2. The blind box is a surprise offering, and by participating, the customer accepts the element of chance associated with such orders.

3. No exchanges, returns, or refunds will be entertained for blind box orders except in cases where the product is received in a damaged or defective condition

4. In the event of a genuine issue as mentioned above, the customer must notify us within 48 hours of delivery by writing to skolonline@outlook.com with supporting photographs and order details. Skol reserves the right to assess the claim and offer an appropriate resolution as per applicable law.